After Sales Service
BE ( Electronics and Telecommunications ) , BE ( Electronics and Instrumentation Engg ) , BTech ( Electronics ) , BTech ( Electrical & Electronics ) , BTech ( Electronics and Telecommunications ) , BTech ( Electrical Engineering ) , BTech ( Electronics and Instrumentation Engg )
1.Should have extensive experience in After Sales function of installation& commissioning of drives & PLC, DCS
Should be proficient in Problem solving skills.
2..Should have experience of 2-3 years & should have installed minimum 10 PLC /DCS
3.Lead After Sales Service team & provide necessary technical guidance whenever required.
4.Maintain regular contact with Railway officials in loco sheds &
obtain feedback regarding product quality & service.(capture VoC).
5.Monitor & close customer complaints within defined timelines.
6.Work closely in co-ordination with Sales & Materials department to
generate enquiries / Purchase Orders from Loco sheds.
7.Should have very good communication skills; both – verbal & written.
8.Organise training programs for Customer personnel as well as in-house personnel.
9.Should keep himself abreast of current technological advancements & trends.
10.Should be able to obtain competitors information & activities from sites.